FAQ and Policies
Care Instruction
Are pieces dishwasher/ microwave safe?
Yes, all pieces unless stated otherwise are safe to use in a dishwasher/ microwave. However, in order to preserve your piece it is recommended to hand wash and limit microwave time to no more than 1 minute at a time.
Shipping Policies
Is international shipping available?
Not at the moment- we are working on international shipping for future launches .
*Once your order is in the hands of the carrier I have no control if your package gets stolen or missing. This issue will have to be resolved with the carrier themselves!
Return policies
What if my order arrives broken?
If your order arrives broken upon delivery please email shop.potterydiaries@gmail.com with pictures within 48 hours upon delivery. Once you receive a confirmation email we will either refund, replace, or exchange your order depending on circumstances! Please note that each piece is handmade and can not be exactly replicated.
Do you accept returns or refunds?
No- all pieces are final sale. We do not offer refunds or returns due to change of mind.